Shipping & Returns
Return Policy:
At 8lovers, we take pride in crafting each product with care and attention to detail. Because all of our items are made to order, we are unable to accept returns or exchanges.
Custom Orders:
Please note that our products are customized specifically for each customer and are not eligible for returns or exchanges. We kindly ask that you review all product details carefully before placing your order to ensure accuracy.
Quality Assurance:
We strive to maintain the highest standards of quality in our products. In the rare event that you receive a damaged or defective item, please contact us within 14 days of receiving your order, and we will gladly work with you to resolve the issue.
Contact Us:
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at info@8lovershop.com. We're here to assist you and ensure that you have a positive shopping experience with us.
Shipping Policy:
At 8lovers, we strive to ensure that your order is processed and delivered to you in a timely manner. Please review the following shipping guidelines to understand how shipping works at our store:
Processing Time:
All orders are processed within 8 business days (Monday through Friday) after receiving your order confirmation. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Time:
Our standard shipping option typically takes between 4 to 8 business days to arrive after processing. However, please be aware that shipping times may vary depending on your location and other factors beyond our control.
Maximum Delivery Time:
While we make every effort to deliver your order promptly, please allow up to a maximum of 15 days for delivery from the date of order confirmation. If your order has not arrived within this timeframe, please contact us at info@8lovershop.com so we can assist you further.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your delivery.
Shipping Rates:
Shipping costs will be calculated at checkout based on the weight and dimensions of your order, as well as your location.
International Shipping:
Please note that international shipping at the moment it is not available, it will be soon, International orders may be subject to customs duties, taxes, and fees levied by the destination country. 8lovers is not responsible for any additional charges incurred during transit.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at info@8lovershop.com. We're here to assist you and ensure that you have a smooth shopping experience with us.